Frequently Asked Question
Shipping & delivery
We offer free standard shipping (5-7 business days) on all orders. Expedited shipping (2–3 business days) is available at checkout for an additional fee.
Yes! We ship to most countries worldwide. International delivery typically takes 7-14 business days depending on your location.
You'll receive a tracking number via email once your order ships. You can use this to track your package on our website or the carrier's site.
Returns & Warranty
We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, contact us within 30 days for a full refund.
Contact our support team at support@trybiodash.com and we'll provide you with a prepaid return label. Simply pack the item securely and drop it off at any shipping location.
Refunds are processed within 5-7 business days of receiving your return. The refund will be credited to your original payment method.
Product safety
Yes! LED light therapy is FDA-cleared, non-invasive, and has been extensively studied. Our devices use specific wavelengths proven safe and effective for at-home use.
Yes! LED therapy is gentle and suitable for all skin types, including sensitive skin. Start with shorter sessions and gradually increase as your skin adjusts.
LED therapy is non-invasive with no known side effects. Some users may experience mild, temporary redness that subsides within minutes.
Warranty & support
All BIODASH products come with a 1-year warranty covering manufacturing defects. If you experience any issues, contact our support team.
Wipe the LED mask with a soft, damp cloth after each use. Never submerge electronic components in water. Detailed cleaning instructions are included with your device.
Contact our support team immediately at support@trybiodash.com. We'll troubleshoot the issue and arrange a replacement if needed under warranty.