Frequently Asked Question
Shipping & delivery
How long does shipping take?
We offer free standard shipping on orders over $99, which takes 5-7 business days. Express shipping (2-3 days) is available for $15. All orders are processed within 24 hours.
Do you ship internationally?
Yes! We ship worldwide. International shipping times vary by destination, typically 7-14 business days.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package on the carrier's website.
Returns & refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you're not completely satisfied, return your product within 30 days for a full refund no questions asked.
How do I return a product?
Contact our support team at support@biodash.com and we'll provide you with a prepaid return label. Simply pack the item securely and drop it off at any shipping location.
When will I receive my refund?
Refunds are processed within 5-7 business days of receiving your return. The refund will be credited to your original payment method.
Product safety
Is LED light therapy safe?
Yes! LED light therapy is FDA-cleared, non-invasive, and has been extensively studied. Our devices use specific wavelengths proven safe and effective for at-home use.
Can I use the LED mask if I have sensitive skin?
Yes! LED therapy is gentle and suitable for all skin types, including sensitive skin. Start with shorter sessions and gradually increase as your skin adjusts.
Are there any side effects?
LED therapy is non-invasive with no known side effects. Some users may experience mild, temporary redness that subsides within minutes.
How to use
How often should I use the LED mask?
For best results, use the LED mask 3-4 times per week for 10-15 minutes per session. Most users see visible results within 2-4 weeks.
Can I use the LED mask with my skincare products?
Yes! For best results, cleanse your skin and apply your serum or moisturizer before using the mask. The LED light helps products penetrate deeper.
How long until I see results?
Most users notice improvements within 2 weeks of consistent use. Optimal results typically appear after 4-6 weeks of regular sessions.
Warranty & support
What warranty do you offer?
All Biodash products come with a 1-year warranty covering manufacturing defects. If you experience any issues, contact our support team.
How do I clean my device?
Wipe the LED mask with a soft, damp cloth after each use. Never submerge electronic components in water. Detailed cleaning instructions are included with your device.
What if my device stops working?
Contact our support team immediately at support@biodash.com. We'll troubleshoot the issue and arrange a replacement if needed under warranty.