Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

Products that have been used, damaged after delivery, or returned without original packaging may not be eligible for a refund.

BIODASH products purchased through other retailers or marketplaces must be returned to the original place of purchase.

To start a return, please contact us at:

Once your request is reviewed, we will provide instructions on how to proceed with the return.

Items sent back without first contacting us will not be accepted.

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us immediately at:

Include photos of the issue so our support team can review and assist you as quickly as possible.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at: support@trybiodash.com

Only regular-priced items may be refunded.

Items purchased during promotions or sales may not be eligible for refunds unless they arrive defective or damaged.

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

We recommend using a trackable shipping service, as BIODASH cannot guarantee receipt of returned items without tracking.

For any questions regarding returns or refunds, please contact: support@trybiodash.com

For hygiene and safety reasons, used skincare devices may not be eligible for return unless defective.